Returns & Exchanges
At KISSPROM, we want you to be completely satisfied with your purchase. If your garment isn't the perfect fit or style, you can return or exchange eligible items within 14 days of delivery.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Wait for Approval
Our quality control team will review your request within 48 hours to ensure the items meet our return eligibility criteria.
Pack and Ship
Affix the provided prepaid shipping label to your original packaging, ensuring all tags are attached and the garment is unworn.
Receive Your Refund
Once your return is inspected at our warehouse, we will issue a refund to your original payment method or process your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing