Frequently Asked Questions
Everything you need to know about finding your perfect look.
How do I determine the correct size for my dress?
We recommend referring to our detailed Size Guide located on each product page. Since formal wear sizing can differ from everyday apparel, please take your bust, waist, and hip measurements to ensure the most accurate fit.
What is your return policy for formal wear?
We offer a 14-day return window for items in their original, unworn condition with all tags attached. Please note that custom-made or personalized dresses are final sale and cannot be returned.
How long will it take for my order to arrive?
Standard shipping typically takes 7-12 business days, while expedited options are available at checkout. Please account for an additional 3-5 days for processing and quality inspection before dispatch.
Can I request custom alterations or sizing?
Yes, KISSPROM offers custom sizing for most of our gowns. You can provide your specific measurements during the ordering process to ensure a tailored fit for your special occasion.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through a secure payment gateway.
How should I care for my KISSPROM dress?
Most of our formal gowns require professional dry cleaning due to delicate fabrics and intricate beadwork. Always check the specific care label inside your garment for detailed instructions.